Refund Policy

premzone.ai operates on a prepaid balance system. You add funds to your account in advance, and that balance is consumed as you use our services. premzone is an AI API gateway that routes Claude, GPT and Codex, and image generation through a single OpenAI-compatible endpoint, so a single balance covers every model you access through us.

You can top up your balance in two ways: in Indonesian Rupiah (IDR) via QRIS, or in USDC on the Solana network. Once a top-up is confirmed, the corresponding amount is credited to your account and becomes available to spend on plans or pay-as-you-go usage.

There are two ways to spend your prepaid balance. You can buy a daily or weekly plan, which gives you access for the duration of that plan, or you can pay as you go and be charged per token of actual usage. In both cases you authenticate with an API key that never expires, so you can keep using the same key across plans and pay-as-you-go usage indefinitely.

Your remaining prepaid balance does not expire and stays in your account until you use it. Daily and weekly plans, by contrast, are time-limited: once a plan's period has elapsed, the plan itself is consumed and is not extended or carried over, regardless of how much of the plan's allowance you actually used.

All top-ups and plan purchases are final and non-refundable. By adding funds or buying a plan, you acknowledge and agree that: your balance is a digital prepaid amount, not a physical product; balance is consumed upon API usage and cannot be returned; an activated daily or weekly plan cannot be cancelled, refunded, or converted back into balance once it has started; unused prepaid balance remains in your account indefinitely and does not expire; and partial refunds for unused portions of a balance or plan are not available.

We may, at our sole discretion, issue refunds or restore balance in the following cases. Service outage: if a verified outage on our side caused failed API calls that were nonetheless billed against your balance or plan. Billing error: if a technical error on our side resulted in an incorrect charge, such as being billed for more tokens than you actually consumed. Duplicate payment: if a single top-up was processed more than once and your account was credited and charged multiple times for it.

To request a review, email [email protected] within 30 days of the transaction with your account email and the relevant transaction details, including the QRIS reference or Solana transaction signature where applicable. Outside of these specific cases, charges are final.

QRIS top-ups are processed in IDR through our payment provider, and USDC top-ups are settled on-chain on Solana. Because USDC payments are made on a public blockchain, they are irreversible and traditional chargebacks do not apply to them. If you believe a USDC payment was made in error, contact us directly rather than attempting to reverse it on-chain.

For QRIS payments, please raise any billing concern with us first under the Exceptions section above. Initiating a dispute or chargeback with your bank or payment provider without contacting us may result in suspension of your account while the matter is investigated.

premzone also has a provider side, where you can share the idle quota of your own Claude or GPT subscription and earn USDC. Provider earnings are settled automatically in USDC on Solana according to the quota you actually contributed and the rates in effect at the time of use.

Earnings already settled to your wallet are final and are not subject to refund or clawback by you, just as your top-ups are non-refundable. If you believe your earnings were calculated incorrectly, or a settlement failed or was duplicated, contact [email protected] within 30 days with your account email and the relevant Solana transaction details and we will review it under the same standard described in the Exceptions section.

If we terminate your account for violation of our Terms of Service, any remaining prepaid balance, active plans, and unsettled provider earnings are forfeited. If you voluntarily close your account, any unused prepaid balance and active plans are forfeited and are not refunded.

You sign in to premzone with your email or with Google. Closing or losing access to that sign-in method does not entitle you to a refund of any remaining balance or plan.

For billing questions, refund requests, payment or top-up issues, or provider earnings inquiries, contact us at [email protected]. Please include your account email and any QRIS reference or Solana transaction signature relevant to your request so we can locate it quickly.